SLACK ADMIN SETTINGS HOW TO

Click “Add to Slack” on Tellspin’s home page.

Publishing a Slack workflow Using the shortcut from Slack channel Slack helpdesk shortcut menu Using the helpdesk shortcut Slack helpdesk shortcut Creating a helpdesk rotation Install Tellspin Slack helpdesk shortcut workflow stepĪfter making adjustments, make sure you hit publish. Slack will open up the workflow steps for your helpdesk shortcut.

It’s located in the tools submenu from the top left hand workspace dropdown (see screenshot).Ĭhoose templates from the top navbar Slack workflow templatesĬhoose the #it-requests channel you created above and hit “Next” Slack helpdesk shortcut workflow setup In the next section, we’ll go throw what needs to be done to get the Slack shortcut (lightning bolt) setup. A non admin view of the chat box in a restricted channel However, they’ll still be able to start threads on messages. Once you’ve limited the posting permissions, the chat box will be disabled for other non admin users.

Navigate to the settings tab and select edit on the posting permissions section.Ĭhanging posting permissions to Admins only.

Open the settings by clicking the down arrow next to it’s name.Change Slack channel posting permissionsĬreate a new Slack channel Click the small plus arrow Set a name and description Change Slack channel posting permissionsĬhanging channel permissions is only available if your have the Business+ plan or greater in Slack Requires Business+ Plan or greater.

SLACK ADMIN SETTINGS HOW TO

Here’s how to setup a Slack helpdesk channel

Slack admin settings